Paula A Shm

Game bug

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Nobody fixes anything. Company is *** People have spent hundreds for a broken game. There should be a class action against them.
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Loss:
$350
Cons:
  • Bad customer service

Preferred solution: Apology

User's recommendation: Don't download blizzard games

Nikolaj J

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Verified Reviewer
| map-marker Greve, Zealand

Ban appeal unresponsive

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BLIZZARD - Ban appeal unresponsive
BLIZZARD - Ban appeal unresponsive - Image 2

On monday the 5th i recieved a suspension from Blizzard Entertainment, telling me i was banned from World of Warcraft due to a violation: Abusive Chat.

This incident occured shortly after advertising for selling Goldthorn from the horde faction to the alliance. I have since then made an appeal to have a GM look into the matter, as i believe i have been maliciously targeted from people not wanting my advertisement.

After recieving the ban, i explained in my appeal, that i have two screenshots - one containing a warning shortly after making the first advertisement and the second is from an ingame GM explaining that Blizzard will not ban me without proper cause and definately not without taking a closer look at the matter at hand.

Needless to say, i have now been banned, requesting a thorough explanation of how this came to be.

The only response i have gotten so far, has been an automated response looking like this:

"Your ticket has received the following response:

Greetings,

This action has been taken in accordance with our Terms of Use and our In-game Policies ( https://blizzard.com/support/article/42673 ), which all players acknowledge and agree to prior to playing.

These policies and conditions allow us to maintain a fun and safe game environment for all of our players.

Our Battle.net Terms of Use can be found at https://blizzard.com/company/legal/eula.html

Regards,

Game Master Team

Blizzard Entertainment"

I have made several attempts to promp a response from Blizzard entertainment, linking several souces that point out that this report system could potentially be abused, along with blue posts stating that selling cross faction and advertising for this, is in fact not in violation in the terms of agreement upon playing their game.

I am yet to look foward to a proper response from Blizzard, which is the reason i am trying to reach out through this medium.

I sincerely look forward to a reply, as i am flabbergasted by the fact i could recieve a ban so lightly and without having anyone to make sure the ban is justified. Especially with the new release of Phase 2 in season of discovery - as i am in charge of my guild, it not only puts things on hold for me, but also impedes my guild.

I wholeheartedly hope that you can help

Regards

Nikolaj Jensen

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6 comments
Guest

wtf that's so messed up

Guest

Blizzard should look into this right away.

Guest

Man thats not fair.

Guest

Awful handling by Blizzard! They should adress this ASAP!

Guest

+++

Guest

I agree

View more comments (5)
Karn Fjg

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| map-marker Cluj-Napoca, Cluj

Problem logging in

BLIZZARD - Problem logging in
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BLIZZARD - Problem logging in - Image 4
I need to remove authenticator! Please repair problem or send verification Ion video .for SMS .pls help me!
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User's recommendation: Remove me authenticator pls !

Jason C Hvo

I can’t do anything on battle net I can’t even see my account

BLIZZARD - I can’t do anything on battle net I can’t even see my account
BLIZZARD - I can’t do anything on battle net I can’t even see my account - Image 2
BLIZZARD - I can’t do anything on battle net I can’t even see my account - Image 3
BLIZZARD - I can’t do anything on battle net I can’t even see my account - Image 4

I was playing about four nights ago maybe five and there was a cyber threat warning, and all of a sudden I was kicked off of my game, and I am not able to log in. I have put in code after code.

I have downloaded the authorizer this would be my roughly my fort time buying the game to play on PC and I will not buy this game again I am tired of this hassle to play a game. I have changed account accounts, roughly 3 to 4 times and I am highly disappointed in. Its showing that I am off-line, but the play bar is showing that I am playing the game, it says I am entering wrong codes, invalid codes, and the only thing I tried to do technically is change my phone number to a new number because I lost my old phone and I have tried to enter my new number so I could get a code through SMS but was told to do authorizer did authorizer on PC plus on cell phone, new cell phone and between the PC and the cell phone.

It is reading invalid codes also like I said, it is showing that I am playing the game which I am not obviously, or I would not be getting a hold of you and it shows I am off-line telling me I have to be online to play game, so Im guessing I was hacked and I would like to resolve this issue because I am the legit owner of Jason 810

And feel free to call me so we can get this resolved. My number is 1-23*-***-**** thank you.

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Alex N Zcf

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Locked out of account due to authentication

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BLIZZARD - Locked out of account due to authentication
Updated by user Feb 02, 2024

are you seriously mocking me with how bad your service is by trying to get me to buy a *** shirt.... wtf

Original review Feb 02, 2024
all of a sudden battlenet wants me to confirm numbers and emails but wont let me progress because it says both number and email is in use. battlenet login is with a verrrrry old email address so if you send anything to alexnathan91@***.com im not going to be able to access it. probably shouldnt claim to have 24/7 customer support if you dont, this is ***
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Loss:
$35
Pros:
  • Overwatch is good
Cons:
  • Locks me out when it feels like it

Preferred solution: access to my account

Azim A Orr

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Account email changed and hacked

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my account email have been Hacked and i just notice today that he changed a password using a blizard because i got a mail code that he already access i already send a ticket on the website to get help a picture that i send today around 5AM which is i still sleep but i didnt know he already changed quickly i can't access my Google email to log in, please that's not me im the ownership for the email vultureblade2001@***.com i have everything prove my Instagram Ubisoft account that i played, even with mt facebook i added also i recharge some game ragnarok eternal love AzimAzmi201 that i used this email vultureblade2001@***.com

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Preferred solution: Recovery my google account please all my important information was there, i really need help

Jaylin F Opb

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Why was my account banned

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BLIZZARD - Why was my account banned
My account was banned for no reason. Then the call didnt go thru, theres no way to contact an actual person at yalls office. This is complete bs & I want my money back from the game if I cant get my account back cause this doesnt make any sense right now.
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Loss:
$80

Preferred solution: My account back or refund me for the game.

User's recommendation: Horrible

James Reynaga

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My account

BLIZZARD - My account
Can't log in my authentication don't help for everything the authentication when I can log in I change my phone and no restoration option or serial number to log backhelp A
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Loss:
$2000

Preferred solution: Special mount

User's recommendation: Direct phone call or give the option to put the restoration number and serial of warcraft this is frustrating

Xander O Frn

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| map-marker London, England

Lost account

BLIZZARD - Lost account
Hi, I have lost my account that i bought some games on i have a statement from my bank but i don't know how to download it to send you, i have a screenshot from my banking app as proof of purchase is there anyway you can find my account details with this or let me play my games on a new account.
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Anton S Qnc

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Verified Reviewer
| map-marker Jaemshoeg, Blekinge County

Hey problem authenticator

BLIZZARD - Hey problem authenticator
remove my Authenticator from webbsite dont work bcz my old number are stolen like 5 years ago and my i have try reset my password again not working i have try remove my authenticator from website dont work bcz my old number are stolen like 5 years ago and my can you help me take away my authenticator. because the battery is dead and can't log in at all without it Anton stenkvist
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Chris P Icz

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Verified Reviewer
| map-marker Kansas City, Missouri

Character stuck

BLIZZARD - Character stuck
My toon is frozen in game on aerie peak hunters as soon as I log in to play him it will not move and logs me out
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Jarret F

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Disgusting Customer Support

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I was harassed in a game called Overwatch 2, you may have hear of it. A player by the name of "RifleInMyAss" started the match by asking if my *** is tight in all chat (meaning everyone in the game [10 people] could see).

My significant other (SlyVulpes) promptly stuck up for me because that is disgusting and no one should be asked that. Rifle received no punishment whatsoever, and we know this because when you report someone on overwatch, youll be notified the next time you open the game if theyve been banned or muted or punished at all. No notification.

Meanwhile SlyVulpes got PERMANENTLY BANNED even though he was sticking up against bullying and harassment. This is absolutely ridiculous and we are disgusted, and morally outraged.

TLDR: *** gets no punishment while someone sticking up against it gets banned.

View full review
Loss:
$300
Pros:
  • Game is fun sometimes
Cons:
  • Horrible customer service
  • Expensive micro transactions
  • Terrible customer service

Preferred solution: Reversal of the ban on SlyVulpes’ overwatch account. Termination of “RifleInMyAss” Overwatch account.

User's recommendation: Never play any game developed by Blizzard.

1 comment
Guest

Yes, they were wrong for what they said, but you are playing an online game, anonymously. Save your moral outrage for something that matters.

Resolved
Danin K

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Verified Reviewer

Resolved: "Appeal for Overwatch 2 Account Ban: Commitment to Positive Change"

To Whom It May Concern,

I am writing to appeal the permanent ban that was issued to my account on 01.02.2024 due to toxic behavior in chat. I understand that my actions were unacceptable, and I sincerely apologize for any disruption or harm I may have caused to the Overwatch 2 community.

Upon reflection, I recognize that my behavior was not in line with the values of sportsmanship and respect that Overwatch 2 aims to promote.

I take full responsibility for my actions and understand that there is no excuse for engaging in toxic behavior.

I want to assure you that this incident has served as a wake-up call for me, and I am committed to making positive changes to my behavior. I understand the impact that toxic behavior can have on others, and I am dedicated to being a better member of the Overwatch 2 community moving forward.

I would be grateful for the opportunity to have my ban reconsidered, and I am willing to comply with any conditions or restrictions that may be imposed on my account as a result of this appeal.

I assure you that I will adhere to the code of conduct and guidelines set forth by Overwatch 2 and will strive to contribute positively to the community.

Thank you for taking the time to review my appeal. I appreciate your consideration and understanding.

Sincerely,

Danin Kurudzija

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Preferred solution: Apology

Devin M Ffc

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Action on my account

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You guys are the worst company in the world you guys are so bad that you as had to silence my account for 13 days and I got unsilence. Yesterday and just freaking 15 minutes ago you guys decided to suspend my account. I would like to see my chat for the whole entire time. I was on silenced I would like to see that and if I don't see any of that I'm going to Sue the *** out of you guys. Because for some reason you guys like to target the gay people or the people that say Gigi easy trash easy gigi's for some reason. I always get *** band cause you guys are *** targeting me.
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Loss:
$100
Cons:
  • Conns of this company is that your company is really bad

Preferred solution: Apology

Frank B Qwo

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Logging in

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BLIZZARD - Logging in
Trying to get pc with Immartal on but tells e-mail is in using account already I have 1 email address so I cant use a different email because I have a character and have money spent on it
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Loss:
$40
Pros:
  • Great gameplay great games
Cons:
  • No phone numbers on website for customer service

Preferred solution: No

User's recommendation: Phone number would be nice

Denizhan U

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Verified Reviewer
| map-marker Istanbul, Istanbul

Older phone number and Authenticator problem

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Cant logon game. Not using Authenticator ot battle.net app. And phone number old. Last 1 week every day i send ticket. Blizzard customers are on strike?
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