BLIZZARD

Every time I try to link my account to my Diablo: Immortal profile, I click Log-In, and it opens up a broken link in my web browser. On another note: Great selection of products.

Poor customer service. There are too many flaws with customer support and service when it comes down to the request of trying to remedy an issue. The response time is very late considering the submission of requested assistance. Finally, since I have the floor to be able to bring this ridiculous issue to light, I'll take this opportunity to add one last issue that really grinds my gears - My childhood friend and I live in two different cities nowadays, and we often use the gameplay platform of Diablo: Immortal.

Side note: Which, by the way, is a great game! Diablo: Immortal, along with all the other Diablo games! I'm now 34 years old, and have been a huge fan and have been playing since the release day of the first Diablo game. The issue that I wanted to bring to light has to do with the friend that I mentioned.

We were in the middle of a game the other day, and out of nowhere, his account gets banned, and for absolutely no reason! I was with him the whole time, and I knew everything that he was doing on his end of his tablet, and there was no just reason for his account to be banned. Since he and I live so far away from each other now, being able to sign on and start a game, and being able to create a party while we chat as we play. Well, that's just about the closest way we are able to hang out, and now that this luxury has been taken away from us, it's incredibly disappointing!

Even though my friend has not asked me to voice this issue to customer service, I'm taking it upon myself to inform you all of this ridiculous and uncalled-for banning of his account.

He and I would both greatly appreciate it if you would reinstate his account, so that we can continue to play together. I will give you his user handle below: SpellCheck#11285

My physical authenticator died. I have played WoW for almost 20 years, so it was understandable that the battery would die.

I removed the authenticator and switched to the authenticator app. However, my old phone did not support the app properly. I would get the code, but there were no buttons to approve or verify. I contacted the company for assistance, but there were no humans to be reached.

I tried everything. Finally, I received an email on December 15th. I answered all the questions and sent them back, but received no response all week. Today, December 21st, I received a new email that was identical to the one sent last Saturday.

I answered the questions again, and responded ten times from the new email, and ten times from the old email. Surely, someone has to see something! I am ready to quit this mess and invest in another game. In the past, you could call the 1-800 number and wait on hold for a customer support representative.

That was when the creators of the game were still in charge and genuinely cared about quality and their subscribers.

They loved their game. It's sad that the situation has deteriorated to this point.

On monday the 5th i recieved a suspension from Blizzard Entertainment, telling me i was banned from World of Warcraft due to a violation: Abusive Chat.

This incident occured shortly after advertising for selling Goldthorn from the horde faction to the alliance. I have since then made an appeal to have a GM look into the matter, as i believe i have been maliciously targeted from people not wanting my advertisement.

After recieving the ban, i explained in my appeal, that i have two screenshots - one containing a warning shortly after making the first advertisement and the second is from an ingame GM explaining that Blizzard will not ban me without proper cause and definately not without taking a closer look at the matter at hand.

Needless to say, i have now been banned, requesting a thorough explanation of how this came to be.

The only response i have gotten so far, has been an automated response looking like this:

"Your ticket has received the following response:

Greetings,

This action has been taken in accordance with our Terms of Use and our In-game Policies ( https://blizzard.com/support/article/42673 ), which all players acknowledge and agree to prior to playing.

These policies and conditions allow us to maintain a fun and safe game environment for all of our players.

Our Battle.net Terms of Use can be found at https://blizzard.com/company/legal/eula.html

Regards,

Game Master Team

Blizzard Entertainment"

I have made several attempts to promp a response from Blizzard entertainment, linking several souces that point out that this report system could potentially be abused, along with blue posts stating that selling cross faction and advertising for this, is in fact not in violation in the terms of agreement upon playing their game.

I am yet to look foward to a proper response from Blizzard, which is the reason i am trying to reach out through this medium.

I sincerely look forward to a reply, as i am flabbergasted by the fact i could recieve a ban so lightly and without having anyone to make sure the ban is justified. Especially with the new release of Phase 2 in season of discovery - as i am in charge of my guild, it not only puts things on hold for me, but also impedes my guild.

I wholeheartedly hope that you can help

Regards

Nikolaj Jensen

I purchased the digital version of Diablo on 7/16/2024, but the game goes to a black screen after watching the opening movie, rendering it unplayable. I sought solutions from the forums and tried the recommendations on the Blizzard websites, but had no luck, so I opened a support ticket.

In the support ticket, I was told to try the methods I had already tried, and then to search the forums for a fix or ask someone like a technician. I was blown away by the immediate negligence. Most game companies would at least try and talk to you and work out the problem before giving basically an automated response and saying good luck. So, I tried calling them but this phone number is for DATA PRIVACY requests.

I left a message and heard nothing. I've also been in a back-and-forth correspondence with Blizzard via support tickets and it feels like they're just giving me the runaround. One reply told me the purchase was too old to be refunded. I bought the game just six days ago and opened a support ticket the very next day.

I am very ashamed to have been a customer of Blizzard since 2000, and now frankly, I wish I wasn't. At least in the early 2000s, you could get someone on the phone who would actively work out your problems.